About Me

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My name is Carrie Oliveira and I teach people how to improve their relationships by promoting an understanding of the link between communication and relationship quality. I know what I'm talking about because I got a spectacular education provided by brilliant people. I completed my Master of Arts in Communicology (formerly Speech) at the University of Hawaii at Manoa and my Ph.D. in Communication at Michigan State University. I love people and messages and understanding how the messages we create influence our relationships. I hope to share some of what I know with you. If you want, feel free to email me questions at ask.dr.carrie@gmail.com. Welcome to class.

Monday, October 28, 2013

Relationships are Like Gardens Part II: Success Requires Skills and Planning

This is part 2 of a 5-part series drawing the analogy between gardening and building good relationships. Part I talked about how knowledge is central to success in both endeavors. Here in Part II, I discuss how the acquisition of the right skills, and the development of a sound plan are important to success in gardening and close relationships.

I introduced this series with a very sad tale about how I tried once to grow cilantro and failed miserably because I didn't know how to do it. Not knowing how to do it prevented me from being able to generate a plan for when and where to plant (as it turns out, I failed on both these points) or knowing whether I had the skills to do it (I still wonder if I am capable of seeing the difference between the edible first round of leaves and the frilly, lacy, bitter leaves that the plant produces as it matures).

My cilantro fiasco (as I'm now calling it) was rooted in a lack of knowledge, but that lack of knowledge ultimately resulted in my total inability to know how to plan for planting and then tend the plant once it started to grow. These same pitfalls in relationships can cause them to fail to flourish.


Strategy: Identifying a Desired Outcome and Developing a Viable Plan to Get There

The word "strategy" can be off-putting for people in reference to their relationships. Strategy sounds like something we do when we are playing games or going to war - both of which are categorically terrible comparisons for relationship management. Curiously, when we begin what we hope is a romantic relationship, we often strategize like champs. We know what we want (to form a romantic relationship with potential-partner X) and we know how to get there (by a series of tactical moves that are part of a larger playing-hard-to-get strategy that minimizes our availability and maximizes our desirability).

Something happens, though, as we become confident in the persistence of the relationship. We stop approaching it strategically. We let the relationship, for lack of better language, "do what it's going to do". Here's the thing about relationships "doing what they are going to do" - they don't. Relationships don't do a thing. Relationships are a result of human action. If we don't behave well, our relationships won't be well.

If we want our relationships to be well, our over-arching strategy should be to take care of the relationship and each other. If caring for ourselves, our partners, and our bond is what is at the front of our minds every time (and I do mean every time) we communicate, then our tactics should match that.

Let's take a recent example from my own life. My sister and I were hanging out a couple of weeks ago. I had intended that we would hang out together with my niece, Doodle, and have dinner and catch up. She spent the first two hours of my visit working on something else and only half-listening to me during our visit. I became increasingly frustrated but said nothing to her about it until I had utterly lost my patience and felt hurt and dismissed as a result of her inattention. My hurt and anger caused me to lose sight of that big relationship objective of caring for our bond and I yelled at her to stop what she was doing.

Two stick figure girls in a conflict; one yelling, the other sad.

This was a major, massive tactical fail on my part which happened because I was more concerned with expressing my annoyance with her behavior and getting her to stop rather than the bigger strategic objective of taking care of our relationship. As you can imagine, my behavior hurt and upset my sister, and we proceeded to waste the better part of the next 3 hours yelling and crying. A mildly annoying situation turned into a huge, hurtful incident because I prioritized my own emotion over the relationship. I made a bad tactical decision that I would have avoided if I adhered to my strategy of caring for us both.

If we have a good plan and commit to adhering to it, we make better choices and have better relationships (and cilantro).

Strategy Can't Work without Skill

Okay, so it's all well and good that we decide that our primary strategic objective is to care for our partners, ourselves, and our relationships and that we should devise a set of tactics that enable the meeting of that objective. The trouble is, we may not have the skills to do so.

I can assure you, that while I don't remotely have the skills to be able to grow cilantro, that I absolutely have the skills to be able to have good conflict. I simply chose not to use them in the situation with my sister that I referenced above.* But what if I didn't have the skills? What if I knew that barking wouldn't end well, but didn't know what else I could do? What if I didn't know how to express frustration and ask for us to change what we were doing without sounding angry? Would I be doomed to failure in relationships? No. Certainly not.

Skill comes from practice, but we have to practice the right things. If you have a friend who is good at the thing you want to get better at, ask if they might role-play and practice while they give you feedback. There are also people who provide relationship and communication coaching** (myself, included) who, like an athletic coach or trainer, will identify skills fundamentals that need improvement and help you to develop them. You can ask your partners to tell you how they would prefer for you to behave in a given situation. If they can alert you to the troublesome behavior and motivate you in the midst of a conversation to do a better behavior, this can help you grow as well.

Growth is the End-Game

In the case of cilantro or relationships, what we're ultimately trying to do is grow them. Our closest relationships are the most valuable things many of us have. In order to grow them, to make them closer, warmer, more stable, we need to be mindful about how we approach communicating within them. We've gotta be knowledgeable, strategic, and skilled if we intend to reap the enormous benefits of our closest bonds.

Of course, all of the knowledge, strategy, and skill in the world can't prevent the occasional pest or hassle from creeping into our relationships and cilantro beds. We'll come to that in my next post, so stay tuned for Part III.

Doc Carrie Signature








Notes:

* Yes, dear readers, being an expert doesn't necessarily mean I always do the right thing. I'm well-educated, but I'm sure not perfect. And yes, I absolutely did apologize to my sister.

** If you're looking for a relationship coach, scrutinize credentials. There are lots of people who will sell relationship coaching services with no educational or experiential credentials that would justify their charging you for their alleged expertise. Find someone whose academic or experiential credentials are clearly identifiable, and ensure that their degrees, certifications, or experience are in an appropriate field (e.g., you don't want an MBA in Management teaching you interpersonal conflict management but they may be perfect for business communication coaching). Many certified legal mediators with specialties in family mediation may also offer coaching services.

Saturday, October 19, 2013

Relationships are Like Gardens. Go on, Roll Your Eyes, then Keep Reading

Love is like a garden - feed it, tend it, and it will bloom. Blah blah blah.

Some cliche analogy isn't where this post is going. Instead, I want to share a comparison I often use to talk about the choices we make and actions we take in our relationships. Analogy is useful for teaching, and the big-picture comparison I use to talk about relationships is gardening.

To make my point that relationships are basically like tomato plants, I'm going to post a 5-part series on why building good relationships is like growing a garden. Each post will deal with one of the five following characteristics of both relationship building and gardening:


They require knowledge.
They require ongoing tending.
They present their fair share of pests, annoyances, and hassles.
They should result in something that feeds you.

I'm going to kick off the series by addressing the first point:

Building Relationships and Growing Gardens both Require Knowledge
I tried to grow cilantro once. It was a miserable failure. I was mystified by my inability to grow cilantro because I was under the impression that growing it was about as easy as growing a wild onion (i.e., it's easy to be successful by accident). Apparently, that is not the case.

So, the question is: why did I fail? The answer is: because I didn't know what the blazes I was doing.

It's my feeling that most people attempt to manage relationships in the same way that I attempted to grow cilantro - with the misguided assumption that they are natural and they will essentially grow themselves. We come to this impression because most of us have had relationships forged for/with us for a very long time with little thought, work, or input of any sort on our parts. We form relationships with our parents, siblings, classmates, neighborhood kids, etc. We meet people, tell them things about ourselves, we like the same things, we become friends, and tah-dah - instarelationship.

That our relationships are forged for us for most of our formative years sets us up, I think, to assume that we inherently know how to form, grow, and maintain relationships. That assumption is as problematic as my assumption that I can grow cilantro because it's a plant and plants grow by themselves all the time. When I say it like that, it sounds slightly crazy that we all think we just get how to be in relationships.

Here's the truth: we have to learn how to do relationships the same way we need to learn how to grow cilantro or tomatoes. Part of learning means understanding that why an action (giving a plant too much sun, or yelling in a conflict) results in one outcome or another (plant death, or hurt and anger). I am positive that had I known the first thing about how to plant cilantro, I would have been more successful than I was. Similarly, if we want to grow relationships, we need an education about how to do so.

There are any number of ways to educate yourself. Take classes in communication or social psychology to understand what scholars have learned about relationships. Seek out relationship coaching or couples therapy to learn about how to interact with one another more fruitfully. Read a relationship blog.

Better yet, you should learn about your partner. Talk to your partner about how something they do in a conflict, for example, affects you (and vice versa). Deliberately try communicating differently to see if you get a different outcome (because whatever the outcome is, you've learned something). Talk to each other about how your experiments are going and adapt your communication to what you've learned about one another.

Whatever you learn, how ever you learn it, you should be learning it mindfully. We improve our odds of having successful relationships when we are deliberate and purposeful about learning what we need to in order to address our most important relationship concerns.

In retrospect, it occurs to me that I never googled how to grow cilantro. How easy that would have been. Instead, I embarked on an adventure armed with nothing but a desire for fresh cilantro all the time. I ended up with nothing to show for it but frustration. Be better about approaching your relationships than I was about approaching gardening. If you do, you will amass knowledge and information that will help you plan better, acquire more skills, and  have more tools in your repertoire to be able to succeed at building solid relationships.

Stay tuned for Part II



Thursday, October 10, 2013

Lesson 3, Part II: Managing Conflict: Successful Conflict Means Everybody Wins

A while back, I wrote a post on differentiating between a conflict and a fight. Really, if you haven't read it, you ought to. It will make this post make more sense . . . and it's just a darn good lesson to learn.

Today, I wish to revisit the issue of conflict in relationships and talk about what makes for good conflict.

Remember that a conflict is a conversation between two people who have stated their needs to one another and found that their needs are incompatible. Conflict isn't a sign that the relationship is dysfunctional. In fact, it suggests that you and your partner recognize that an important function of your relationship is to meet your respective needs (our lesson on what I affectionately refer to as Glowworm Theory gets at this).

How to Have Bad Conflict
Conflict goes awry in a relationship, though, when we don't express our needs in a manner that demonstrates respect for our partners. Yes, we form relationships with the expectation that they meet our needs. But, our expectation that our relationship partner meets our needs doesn't entitle us to whatever we want, nor does it obligate our partners to give it. This sense of entitlement is often the reason that we are motivated to behave badly in conflict. We feel like our partners have to do what we ask. When they refuse, for whatever reason, we take this personally. This displeasure with our partners' refusal to meet our needs often manifests as anger or hurt.

If we feel hurt or angry enough, we might choose to demonstrate our negative emotions rather than attempting to resolve the conflict issue in a productive manner. Some things we do in destructive conflict include:
  • Avoiding the issue or your partner
  • Yelling or doing other things that express our negative emotions
  • Acting defensive or refusing to take responsibility for unreasonable requests
  • Insulting or criticizing our partner
  • Being emotionally manipulative (e.g., trying to make our partners feel guilty)
  • Retaliating (i.e., doing something we know will hurt our partners because they hurt us and we owe them one)
  • Engaging in violent actions including threats, damaging property, or harming our partners
If we do these things in a conflict, we show our partners the worst version of ourselves. If we show our partners the worst version of who we are, it makes little sense that we we should expect our partners to give us the best of themselves.

How to Have Good Conflict
Clearly, there are plenty of things that we can do in a conflict episode that can adversely impact our relationships. There are, however, plenty of things that we can do to make sure that a conversation about what we need doesn't turn the relationship toxic. So, here's some strategy for you for how to make your conflicts work for your relationship rather than against it.
  • Really think about whether the need you're asking your partner to fulfill is reasonable.
    A reasonable request is one that:
    a) you have the right to expect from your partner,
    b) that your partner has the means to give you, and
    c) that your partner is comfortable giving you.
  • State your need in a manner that is respectful and consistent with the rules of the relationship.
    You can't reasonably expect your partner to do anything to meet your needs if you express your needs aggressively, passive aggressively, ambiguously, or in any manner that doesn't promote clear, honest, respectful talking about your needs.
  • Identify whether the incompatibility that exists between your needs and those of your partner is real or perceived.
    This point is more easily addressed with an example: Sue has a bad day at work and comes home to her romantic partner, Bob. She asks Bob if he will sit with her on the couch and hold her while she tells him about her awful day. Bob replies by saying that he can't do that because he has a paper he has to finish for the next day. Bob perceives that he cannot both provide support to his partner and complete his work. If they let the conversation get past the initial request, though, Bob would have found out that Sue really only intended to sit and snuggle for about 15 minutes because she, too, had other things she needed to get done before bed. Surely, Bob can spare the 15 minutes. Because he can spare the 15 minutes, his need to write his paper is, in reality, not at all incompatible with Sue's need for support.
  • Be open to negotiation.
    In conflicts, we generally start by stating our need and our preferred means by which that need should be met. In the example of Sue and Bob above, Sue's ideal outcome was to be snuggled while she vented about her day as soon as she got home. Bob's ideal outcome was to be able to work on his paper, uninterrupted until it was finished. When we strip away all of the preferences and extras, all Sue wanted was support and to be held, and all Bob wanted was to finish his paper before his normal bedtime. If Sue and Bob would negotiate, they could talk through what their bottom lines are - what is it that they each really mean to achieve. Negotiation allows us to separate what we really need from the preferences we have about how that need gets met. This, in turn, promotes resolution.
  • Shoot for collaboration, not compromise.
    I don't know about you, but the big conflict management strategy I learned in school was compromise. Teaching compromise to children is easier, I suppose, than teaching collaboration, but it breeds a shortsightedness about how to have really great conflict. Here's the fact about compromise: it means that everybody has to give something up. The word compromise means to reach an agreement by way of mutual concession. When we begin a conflict with the frame of mind that we are going to have to give something up to get what we need, we start the episode on the defense because we want to give up as little as possible. Our partners approach the conflict the same way, and the potential for excellent outcomes to arise is diminished. If, on the other hand, we approach conflict as a collaboration, we are in a different and more productive frame of mind. Here's the fact about collaboration: everybody wins (or at least has the potential to). The talking that we do in conflict should be, more than anything else, about how we get everything we both need. When we come at a conflict with the belief that everybody can get their needs met and that we don't have to start by giving something up, we tend to be more creative about how we solve the problem. We generate better ideas, we are more open to suggestions for alternative solutions, and we are thus more likely to arrive at a solution that is good for everybody. 
Good Conflict Makes Relationships Better
The majority of students to whom I have taught conflict management have come to me with the belief that conflict does harm to a relationship. They aren't wrong. Conflict can have very detrimental effects on a relationship - if we do it wrong. If we spend more time trying to inflict hurt or protect ourselves than negotiating the conflict issue, then yes, conflict can diminish relational quality. On the other hand, good conflicts draw people together. This happens because the trust, validation, and self-esteem that come from a successful collaboration makes us feel closer to and more invested in our partner. And all of that is on top of the fact that we resolved the initial conflict issue.

So you see, when we do conflict right, we get what we need, our partners get what they need and our relationships improve. Everybody wins.

Class dismissed.