About Me

My photo
My name is Carrie Oliveira and I teach people how to improve their relationships by promoting an understanding of the link between communication and relationship quality. I know what I'm talking about because I got a spectacular education provided by brilliant people. I completed my Master of Arts in Communicology (formerly Speech) at the University of Hawaii at Manoa and my Ph.D. in Communication at Michigan State University. I love people and messages and understanding how the messages we create influence our relationships. I hope to share some of what I know with you. If you want, feel free to email me questions at ask.dr.carrie@gmail.com. Welcome to class.

Tuesday, March 5, 2013

Lesson 3: Conflict Part I - A Fight and A Conflict Are NOT the Same Thing

One of  my favorite lessons to teach in my Interpersonal Communication class is the unit on conflict. To this day, it astounds me that a simple reframing of what a conflict is vs. what it isn't can change people's minds about how they approach a conflict interaction with their partners.

There are several academic definitions for what constitutes a conflict. For our purposes, though, I'm going to identify a conflict like this:

A conflict is a conversation in which two people who share a relationship together each speak their needs, find that their needs are incompatible with their partner's needs, and they work collaboratively to find a way to meet both their needs.

I'd like to emphasize a few important parts of this definition.

First, a conflict is a conversation. You have these all the time. You have them about the weather, and TV shows, and cosmetic products, and what's in the news and whatnot. There is no reason that a conflict has to be anymore daunting or terrifying than a conversation about anything else. (Okay, your relational investment and how important the issue is can change the tone of a conflict, but that's a lesson for a different day).

Second, a conflict allows two people to speak their needs to one another. A good relationship is one in which each partner recognizes that a relationship is an environment in which people exchange resources, and that exchange of resources is supposed to provide for each person's needs. If you read back to Lesson 2: Glowworm Theory, you'll remember that we form relationships specifically to have our needs met. A relationship cannot function well when you have needs, be they emotional, logistical, or whatever else, that are going unmet. However, you and your partner cannot expect that you will each provide for each other's needs unless you communicate them to one another.

Finally, a conflict requires collaboration. It is often the case that your needs are incompatible with those of your partner. This may be as simple a situation as your wanting to eat Chinese and your partner wanting to eat Mexican, or as serious as you want to get married where your partner is content never to be married. Regardless of the importance of the issue, the fact is, there can be no satisfactory resolution if partners are not willing to cooperate and work toward a solution that is best for both parties. We'll talk in another lesson about strategies for achieving collaborative solutions to conflict, but for the time being it's important to spend some time understanding what a conflict is, and what it isn't.


A conflict is NOT a fight. Think about any fight you've ever seen: a bar fight, a boxing match, whatever. The objective is that someone wins by way of beating the daylights out of the loser to the point that the loser is rendered incapable of further participation (or standing upright). Imagine applying that model to your relationship. If you approach a conflict as a competition in which you intend to win (i.e., achieve your needs) at your partner's expense (i.e., your partner's hurt and emotional and verbal inability to speak his or her needs to you), nothing good, beautiful or productive will come. Rather, we breed hurt, animosity and resentment. And, if you ask me, resentment is like relational Round-Up - the stuff kills relationships right down to the roots.

Here's the long story short: a conflict is a conversation. It is NOT an opportunity for you to emotionally lay your partner out. If you stop thinking about conflict as a war to be fought and won, and start thinking of it as an opportunity to collaboratively address both your needs and those of your partner, this can change the way you approach conflict episodes. The simple readjustment in your thinking can be the first step to promoting a more positive and open attitude as you communicate your needs to your partner.

Next time, we'll talk about communicative strategies for improving conflict interactions as well as a few things to avoid.

Until next time, class dismissed.

No comments:

Post a Comment